CREDENTIALS
 

OVERVIEW

 

As a senior level consultant with more than twenty years experience working with a fortune 50 insurance company on more than 100 system integrated projects, my focus has been on the analysis, design, development, implementation and evaluation of innovative business solutions, as well as  the collaborative synchronization of clear, concise, and consistent communications.  My passion is to determine products and services people can really utilize and understand according to the environment or industry in need.  

 

RELEVANT SKILLS

  • Ability to analyze, document, and share technical support.

  • Ability to manage business requirements, storyboards, mockups and prototypes.

  • Ability to research and consolidate detailed technical information to all audiences.

  • Ability to execute excellent communication, organizational and time management skills.

  • Ability to provide exceptional critical thinking, wireframes/blueprints, and problem solving skills.

  • Strong knowledge of project methodologies (i.e. pmp, addie, waterfall, scrum, agile, itil, cobai).

  • Strong project management skills and understanding for technical support.

PROFESSIONAL EXPERIENCE

 

MATRIX (Remote Consultant) | Wells Fargo - Loveland, Colorado

Project Manager | Communications and Organizational Development | May 2017 - Present

  • Determine strategic processes in ensuring enterprise IT governance.

  • Work with clients to determine business needs to transform into information technology system requirements.

  • Provide organization development to those impacted by the implementation of proper business systems.

  • Evaluate existing business systems and procedures to identify areas for improvement and enhancement.

NTT DATA Company (formerly Keane) - Client State Farm Insurance - Bloomington, IL and Greeley, CO

Senior Business Analyst  | December 2011 February 2016 (6 Month Contract Renewed)

  • Responsible for providing clear, consistent, and concise communications throughout the Systems and Integrated Solutions departments via a variety of mediums (internal communications, newsletters, digest documents, status reports, executive meetings). Responsible for Change Impact Analysis from a sub-program standpoint, as well as the creation and execution of all communications aligned to Stakeholders, Strategic Plans, and Organizational Change Management. This effort currently includes the support of the projects dependent upon one another, listed below.

  • Responsible for creating Human Resources SharePoint sites/tracking systems to horizontally coordinate communications, as well as report updates to related technical projects and training efforts.

  • Responsible for providing a refined skill set of organizing, planning, designing, communicating, and supporting training to more than fifty Human Resources Contact Centers, in groups of 10 - 200, staggered within a 12 -18 week training cycle, aligning with the support and connection of business and technical processes, procedures, and policies connected to the lifecycle of enterprise deployments/efforts. All steps and tasks, I clearly understand and am comfortable in performing within a multi-faceted environment. Responsible for identifying business needs, designing standards, developing requirements, creating project timelines, implementing systems technology/education, and managing/evaluating the feedback of all vested parties (i.e. leadership, management, project managers, architects, power users, end users, and UC Contact Center training team members).

Hospital Sisters Health System - Springfield, IL 

IT Training Coordinator  |  June 2009 to March 2011 (6 Month Contract Renewed)

  • Multi-tasked between the coordination of analysis, design, development, implementation, and evaluation phases involved in effectively communicating  organizational change aligned with advancements of medical and  business applications, as well as acting as a liaison to thirteen hospitals throughout Illinois and Wisconsin to meet fast paced deadlines ensuring patient care and efficient business practices, Microsoft Office software and required IT technical skills. 

  • Assessed current courseware package and made detailed recommendations on support and development of appropriate courseware tools by performing needs analyses, conducting research, and developing curricula, programs and materials for training.

  • Created and executed detailed and high-level communication, organizational change, and training plans for IT department, administrative staff, and medical employees.

TEK Systems/Client State Farm Insurance - Bloomington, IL

Organizational Development Analyst - Training  |  January 2006 - June 2009 (6 Month Contract Renewed)

  • Provided IT communications, organizational change, and training support and services by identifying customer/audience needs, analyzing tasks to determine requirements, as well as maintaining, delivering, and/or presenting instruction to coordinated project teams of technological implementations among the systems department.

  • Provided communications through the use of a variety of medias among internal and external business partners to ensure awareness of technological changes and direction for educational resources in many high profile projects requiring the attention to details of fast paced deadlines.

  • Provided audience, risk, needs, and impact analysis by identifying potential needs/impacts, as well as developing strategies for implementations and facilitating strategic planning around change management.

Prairie Cardiovascular Consultants LTD. Springfield, IL

Multimedia Designer  |  April 2001 December 2005

  • Coordinated technological integrative solutions for physicians and staff including;

  • Web design and development, graphic design, corporate software training, multimedia authoring, marketing materials promotion, electronic medical records software design, video conversion and editing, CD/DVD production, photography, audio/video technical support and hardware/software educational assistance.

  • Managed the general design, visual appearance, content, functionality and coordination of materials used for the Continuing Medical Education department and the OSHA Compliance Office encompassing: Planning, education, participation and technical support of workshop instruction and orientation training.

  • Acted as a communication advocate for the department of Information Systems to the outside purchasing of hardware and software to provide state of the art multimedia technologies for physicians and staff.

 

EDUCATION

Western Illinois University, Macomb, Illinois

Master of Science  |  Instructional Design and Technology  |  Learning Theories  |  2004

Bachelor of Science  |  Instructional Design and Technology  |  Communications  |  1999

 

TECHNICAL/SOFTWARE SKILLS

Microsoft Office (All Versions/Across All Platforms and Devices)

Word  |  Excel  |  Power Point  |  Outlook  |  Publisher  |  OneNote  |  SharePoint  |  Skype  |  Visio | MS Project

 

Adobe Suite (All Versions/Across All Platforms and Devices)

Creative Cloud  |  DreamWeaver  |  Flash  |  Photoshop  |  Illustrator  |  InDesign  |  Premier  |  Reader/Writer

 

Learning Systems

Web CT/Blackboard Formats  |  Trivantis Lectora  |  Trivantis CourseMill  |  Cornerstone

 

Medical Software

Medinformatix  |  EPIC  |  Electronic Medical Records  |  MEDITECH  |  Medicity ProAccess

 

CERTIFICATES

Center for Effective Performance (CEP)  |  Project Management Professional (PMP)

 

AWARDS

Quarterly Bonuses 2014 - 2016 - NTT Data

Employee of the Year 2007 - TEKSystems